FAQ

You will not need to fill out an immigration form. When you go through immigration office, you will receive a completed electronic immigration form. Please keep it in your passport, every time you go through immigration/passport control, you will need to show it to the officer along with your “Pasarela” ticket and your passport.

Make sure you have the following documents with when you disembark the ship:

— A valid passport. Remember to check the expiration date. Your passport must be valid for 6 months after the date of your departure from Russia (3 months for other countries).

— Tourtickets for the Pasarela (everyone who wants to get off the ship must have his personal ticket with).

As soon as you have filled out the reservation forms for each tour participant, received confirmation of our manager and made payment, you will receive all the necessary supporting documents (including tickets) in a printable form.

You will not need a visa to travel with “Pasarela”. We will prepare all necessary supporting documents for our customers, including tourist tickets, which act as a visa when passing through the Russian immigration office at the cruise terminal. You will need ONLY the “Pasarela” ticket and your passport.

In accordance with the Decree of the Government of Russia of 28.08.2003 No. 532 cruise passengers that arrive to Russia on a cruise ship and stay for less than 72 hours do not need to obtain a visa if they are residing aboard the ship. If a person is travelling independently or wants to spend over 72 hours in Russia, then it is necessary to obtain a visa.

In order to disembark from a ship without a visa a foreign citizen must have an ID(passport), tour ticket and be listed in the lists with passport details and tour group program. A member of a tour group that does not have a visa can only visit places indicated in the tour program.

Thanks to well thought out and practiced timings, we guarantee that you will be back on the ship in time for sailing.

Yes, you will see all the sights included in the itinerary, but the order of their visit may vary, depending on the schedule of museums and the time of arrival and departure of your ship. In any case, you can be assured that we will notify you well in advance of any changes.

We recommend taking casual comfortable clothes and shoes. The weather in St. Petersburg as well as in other Baltic cities is very unstable and it can change during the day. Before disembarking on the shore, we strongly recommend checking the weather forecast for the day.

— Visiting the churches does not require a special dress code as all the churches on the route are museums.

— The folklore show is a light entertainment and also does not require a special dress code.

— For visiting the ballet and opera, elegant casual clothing is most appropriate.

In Russia, all payments are made in rubles. All souvenir stores accept major credit cards. However, we recommend you have a small amount in rubles for shopping on the street.

Yes, during the tour, the guide always find time to visit the gift shop. You can easily buy souvenirs at the museums on the sightseeing route.

You can book a tour on our website. Select the name of the ship, the ship dates, the number of people in “Toursearch” and the system will give you the available tours. Select the tour you are interested in, select the type of tour: group or individual, and click on the “Book” button. Then follow the steps offered by the system.

Full prepayment for the tour is required 30 days before the start of the tour in case of early booking. If your reservation is less than 29 days, but not later than 72 hours before the tour, you must pay for the tour within 24 hours after receiving confirmation from our manager. You can pay for the tour on our website.

— We guarantee a 100% refund provided you cancel in writing at least 1 month prior to the start of your trip;

— A 75% refund will be issued if you receive a cancellation less than 14 days prior to the start of your trip;

— A 50% refund will be issued if you receive a cancellation less than 7 days prior to the start of your trip;

— No refunds will be given if you cancel the trip less than 72 hours prior to your arrival at the port;

— After the purchase of “Pasarela” ticket there is no refund for the entertainment (ballet, folk show, Russian musical seasons);

— Also we will not refund you the cost of the “Sapsan” high-speed train after we purchase it for you.

Unfortunately, we cannot reimburse you even if you cancel the trip due to an emergency (medical or other). However, with your consent, we will help you make a written request to your insurance company for reimbursement of the money spent.